SPA TERMS AND CONDITIONS
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It is our mission to provide our clients with a calm & relaxing environment. With all respect, we kindly request our guests to observe our Spa Policies.
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When you schedule your appointment with us, you are agreeing to these policies.
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LATE ARRIVALS
It is best to arrive 10 minutes before your scheduled start time. If you arrive later than the scheduled start time we still have to end your treatment on the initial scheduled end time. Please keep in mind that you will be charged for the cost of the initial scheduled appointment. In order to get the most of your treatments by us, please be on time!
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CANCELLATIONS/RESCHEDULING
Your appointment is very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours notice prior to your scheduled appointment time for cancellations or rescheduling of appointments Please notify us by e-mail if your cancellation is outside of our normal business hours or you’re unable to reach us by phone: info@eyesbyje.com
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ANY APPOINTMENTS CANCELLED/RESCHEDULED OR CHANGED WITHOUT POLICY’S HOURS’ NOTICE WILL RESULT IN A CHARGE EQUAL TO 50% OF THE RESERVED SERVICE AMOUNT.
ALL “NO SHOWS” WILL BE CHARGED 100% OF THE RESERVED SERVICE AMOUNT. FOR A SCHEDULED TREATMENT USING YOUR GIFT CARD/CERTIFICATE OR MONTHLY ACCRUED MEMBER CREDIT- IT WILL BE CONSIDERED REDEEMED AND VOIDED ON THE DATE OF YOUR APPOINTMENT.
We recognize the time of our clients and estheticians is valuable and have implemented this policy for this reason. When you miss an appointment with me, I not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
Please remember that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment if the original confirmation notification was received timely.
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It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or rescheduling fee will apply.
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SICK OR FEELING UNWELL
If you are sick or under the weather, please let us know so we can reschedule your appointment. Getting a facial while sick is not recommended and in some cases can make you feel worse. We also would like to remind you that Eyes by Je' Makeup Artistry & Spa is an open space spa, and want to make sure to respect and protect everyones well-being.
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INCLEMENT WEATHER POLICY
Eyes by Je' Makeup Artistry & Spa's standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During the months with higher chances of inclement weather, we are willing to make an exception to that rule. If the island is under a flood or hurricane weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.
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PAYMENT POLICY
A valid credit card number and deposit is required at the time of booking. This policy also applies to gift card and gift certificate holders. Full payments is due at time of service. If you choose to use an alternate form of payment at the time of your appointment, you may do so. We accept cash, Zelle, PayPal, Venmo, Visa, MasterCard, American Express, and Discover cards. We do not accept personal checks and CashApp.
Note: A processing fee is applied to all payments received via PayPal and Credit Card.
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MEDICAL CONDITIONS
Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy or special needs which may affect your services.
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Some treatments are not recommended for guests who have certain conditions. For your safety we require a doctor’s clearance before beginning treatment, particularly in the face of the following conditions:
• Cancer
• Cardiovascular conditions, including high or low blood pressure
• Swollen or painful lymph nodes
• Undiagnosed skin rash or thrombosis
• New injury of any kind
• Open sores
• Arthritis (osteo- or rheumatoid)
• Diabetes
• Blood Disorder and Disease
Please note that individuals who have received Botox or Dermal fillers (any injectables), chemical peels, micro-needling, micro-blading, permanent makeup/tattoo, cosmetic treatments with laser or ultrasound, Must wait at least 2 weeks before any facial treatment can be performed.
Individuals prescribed Accutane ( Isotretinoin Therapy) must wait 6-12 months after completion of the prescription before any facial treatment can be performed.
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PRICES AND SERVICES
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
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GIFT CERTIFICATE POLICY
Gift certificates may be purchased at our spa.
You can always purchase a gift certificate via our website which you receive in an email form. Please remind to your loved ones to show a printed version of the email to check out their gift certificate upon arrival at our spa.
Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash.
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REFUNDS
Unfortunately, skin care products, spa services and gift cards/certificates are non-refundable.
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PERSONAL BELONGINGS
Please leave all jewelry and valuable items at home. Eyes by Je' Makeup Artistry & Spa is not responsible for any lost or misplaced items.
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GRATUITY
Gratuities are not included in the price of services, memberships or packages. Gratuities are graciously accepted by spa personnel. If you wish to show appreciation for a job well done or service enjoyed, gratuity envelopes are available at the reception desk when you check out. Eighteen to twenty percent of the total service is an industry standard.
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QUIET ENVIRONMENT
As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and all mobile devices must be turned off or put on silent when checking in.
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CHILDREN & VISITORS ACCOMPANYING THE CLIENT
Due to our limited seating and our guest to maintain the spa’s ambiance, the spa facilities are reserved for clients only. We are unable to accommodate visitors accompanying clients in the treatment areas or the relaxation areas of the spa including those complying with our age restriction policy. For the safety of your children and the comfort of other guests, this policy is strictly enforced.
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AGE REQUIREMENTS
All spa guests must be 12 years of age or older, minors must be accompanied by their parent or legal guardian.
All guests under the age of 18 must bring a signed consent form.
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*Terms and Conditions are subject to change without notice.*
(Last updated August, 2023)