Makeup Artistry
Terms & Conditions
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Your privacy is important to me. Please read Eyes by Je' Makeup Artistry & Spa's Privacy Policy for more information.
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By booking with Eyes by Je' Makeup Artistry & Spa (Je'Nelle E. Forbes) as your esthetician/makeup artist, you are agreeing to be bound by the terms and conditions set below. If you have any questions relating to these terms and conditions, please feel free to Contact Me.
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RETAINER (DEPOSIT) FEES
There is a NON-REFUNDABLE retainer fee for all services. Retainer fees are due at the time of the appointment to secure the date and time requested. Your requested appointment will be available to other potential clients until the retainer fee is received. Once your retainer fee has been received, the date and time of the appointment requested will be reserved. Your balance will be due at the time of your scheduled appointment.
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NOTE: Clients having paid in full for services shall forfeit their payment for cancellations with less than 24 hours notice. Clients having paid in full for services and cancel their appointment more than 24 hours in advance, shall receive a refund minus the established retainer amount for the requested service.
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Appointments are transferable depending on availability. If you cancel your appointment two (2) times in a row, your retainer fee will no longer be transferable.
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No-shows forfeit their deposit.
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Brides see terms below.
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PAYMENT OPTIONS
A deposit is required at the time of booking. This policy also applies to gift card and gift certificate holders. Full payments is due at time of service. If you choose to use an alternate form of payment at the time of your appointment, you may do so. We accept cash, Zelle, PayPal, Venmo, Visa, MasterCard, American Express, and Discover cards. We do not accept personal checks and CashApp.
Note: A processing fee is applied to all payments received via PayPal and Credit Card.
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REFUND POLICY
The commitment of service to you requires that I not accept other appointments during your reserved time slot. Because of this, all retainer fees are NON-REFUNDABLE. No refunds are given after services are completed. Brides see terms below.
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INCLEMENT WEATHER POLICY
Eyes by Je' Makeup Artistry & Spa's standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During the months with higher chances of inclement weather, we are willing to make an exception to that rule. If the island is under a flood or hurricane weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.
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CANCELLATIONS, CHANGES & DELAYS
If you need to cancel or reschedule your booked appointment, please contact Je'Nelle Forbes as soon as possible. If you are 15 minutes late, your appointment will be cancelled and treated as a same day cancellation.
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NOTE: Clients having paid in full for services shall forfeit their payment for cancellations with less than 72 hours notice. Clients having paid in full for services and cancel their appointment more than 72 hours in advance, shall receive a refund minus the established retainer amount for the requested service.
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Appointments are transferable depending on availability. If you cancel your appointment two (2) times in a row, your retainer fee will no longer be transferable.
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Brides see cancellation terms below.
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TRAVEL/PARKING FEES
A minimum of $25 fee will be charged for all on-island services that require that I travel to you.
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At this time, services are available for the island of St. Thomas only.
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All fees for traveling that requires parking at the service location are to be paid by the client in advance. In circumstances when parking, valet, meter or toll fees apply; the client will be required to cover all costs.
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EARLY CALL TIME
An early morning fee of $20 per hour will added to services before 8am.
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BRIDAL APPOINTMENTS
To book Je'Nelle Forbes as your makeup artist for your wedding, a bridal consultation is optional and is available for an additional fee. To confirm your bridal consultation, full payment is required to confirm the appointment. Consultation must be scheduled at least three (3) months prior to event date. Once the bridal consultation has been successfully completed and services for bridal makeup requested, a NON-REFUNDABLE retainer fee of $75 of the total service will be due at the time of signing of the bridal agreement. The retainer fee is non-refundable but transferable (within 6 months) for any service. There are no refunds for bridal consultations or retainer fees. The final balance is due one (1) week prior to the wedding date.
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​(Processing fee will be applied to all transactions paying with a credit/debit card, PayPal and Venmo). Alternate forms of payment gladly accepted are ATH Movil and Zelle.
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The commitment of service to you requires that I not accept other appointments during your reserved time slot. Therefore, a re-booking fee of $150 will assessed to change your wedding date after the contract is signed.
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Bridal cancellations must be submitted in writing. If you cancel the wedding day makeup services for any reason after the signed contract, you will forfeit all monies paid.
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MAX. NUMBER OF PERSONS
The earlier an event begins, the fewer people I can accommodate due to time constraints. For later timed events, the maximum number is five (5), including the bride.
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​ALLERGIES
Eyes by Je' Makeup Artistry & Spa requires information about allergies from all clients. Any skin conditions or allergies are to indicated on the client's intake forms and are to be reported to Je'Nelle Forbes prior to all makeup services and skin treatments. Je'Nelle Forbes will take the necessary precautions to ensure that products or ingredients a client is allergic to are not used during the makeup application and skin treatment services. In the event that an allergic reaction takes place and the allergy was not reported, Eyes by Je' Makeup Artistry & Spa or any artist/person assisting her shall not be held responsible.
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Eyes by Je' Makeup Artistry & Spa reserves the right to refuse services to anyone that displays skin lesions, cold sores, eye infections, head lice, fresh cuts/bruises on their face and/or neck or anything that may compromise the safety of the client and/or the service provider.
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IMAGES
I acknowledge that Eyes by Je' Makeup Artistry & Spa may use my photographs or images for portfolio, website or any promotions.
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If you book online you agree with the Terms & Conditions and would like to inquire whether I am available for your makeup needs, please feel free to CONTACT ME.
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*Terms and Conditions are subject to change without notice.*
(Last updated August, 2024)